View Items
Adding to cart
(0)
 888-445-3368

Frequently Asked Questions


Topics


Questions About Foot, Hand & Body Care

How can I find out about new products?
We always announce new products via email, and on our Facebook page.  You can sign up for email , or like us on Facebook so you'll always be the first to know!

What does your scent, Kiran Forest smell like?
We get asked that question a lot. It can be hard to describe a scent, but we feel we've done a pretty good job - just click here to read about it. 

I love the Zen Forest scent! Do you still have products in that scent?
Good news! That is still our signature scent, but with a different name.  Here's why: Many years ago, our scent was named "Zen Forest". A large cosmetics company contacted us, claiming they'd trademarked the word Zen, so we couldn't use it. Since we loved the name, but not enough to get sued out of business, we changed the name to "Kiran Forest." Kiran is a Hindi/Urdu word that can be translated as "a ray of light that breaks through the clouds". Whether Zen Forest or Kiran Forest:  it's still the same wonderful, fresh green botanical scent. So enjoy!

Are your skin care products 100% organic?
Most, but not all of our ingredients are Certified Organic. We do not use any petrolatum, mineral oil, propylene glycol, dyes, sodium laureth sulfate or parabens in our products. 

Are your products gluten free?
Yes, we know how important it is to make your life easier if you have Celiac-Sprue Disease.  And we're doing so by being extremely careful to make sure that our products are Gluten-Free.  Read more here. 

Do you have products that you recommend are safe for children with dry skin?
Children's skin can be delicate so you want to be careful about what you apply. Click here to read more about recommended products and other tips you can easily do at home to help. 

Why don't you have a Certified Organic "badge" on your products?
We urge you to review the list of ingredients on our products, where you'll see that most of the ingredients listed are Certified Organic.  All of our products are made in an FDA-registered cGMP manufacturing facility with over 50 years of industry experience, certified by Oregon Tilth as a Certified Organic Handler, and all ingredients listed as Certified Organic are also certified by Oregon Tilth.  
In order to display a Certified Organic Badge from the USDA, a company must go through a lengthy and expensive regulatory process, which we have never felt was absolutely required.  We started using natural and organic ingredients in 1990 and are proud to have been among the first companies to make that commitment.

Do you test on animals?
Many of the ingredients commonly used in the personal care and cosmetics industry have at various times been tested on animals, so no product can ever claim to be truly animal-testing free. However, none of our products have been tested on animals, and we are ardent supporters of developing alternative testing. For those who'd like to know more, Johns Hopkins University has a wonderful website at: Johns Hopkins University, which explores the subject in much more detail.

Can I use Gilden Tree products if I'm Diabetic?
Yes, many products are safe to use on Diabetics. Read our Guide for Diabetic Foot Care.

My Shea Butter has gotten grainy!  How can I get it smooth again?
Our Shea Butter is nearly pure and has a very low melt point, so sometimes with temperature changes it may melt and as it resolidifies, it gets grainy.  But fixing it is very easy.  Pour boiling water into a heat-proof bowl, and let it cool for 30 seconds.  Then place your closed container of Shea Butter into the bowl and shake it every few seconds until the butter is completely melted and no lumps remain. Remove from the bowl, carefully loosen or remove the lid, and place the whole thing in the freezer.  Check after 30 minutes to see if the everything has resolidified.  You can stir it a bit if you want, but it should be much creamier.  

How do I clean my Terra-Cotta Foot Scrubber, Body Buffer or Scrubbies?
Our terra cotta tools last practically forever, because they're fired in a kiln.  Normally, they stay pretty clean between uses, because unlike a pumice stone, the rough texture is just on the surface. For daily care, simply rinse after use and use a nail brush to remove any excess buildup.  Let dry and store in a dry area. You can even clean your terra-cotta tool in the dishwasher if you prefer. If your terra-cotta tool gets really clogged or moldy, click here to read more.

What is the problem with Antibacterial Soap?
There is reason to believe that the overuse of antibacterial soaps may be creating more problems than it solves. We've put a lot of thought into this, read more here.