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Returns & Exchanges


Can I return/exchange merchandise?

Yes.  We hope you will love everything you get from Gilden Tree, but if you would like to return or exchange something, please contact us at customerservice@gildentree.com within 30-days of order receipt to request a Return Authorization Number "RA#".  You will need to provide us with the order # and list the items you’d like to return and/or exchange.

Items must be unopened and in new condition for a full product refund.  (Robes, Gowns and Towels can be opened to try for size, but must not be washed or used.)  Sorry, there are no refunds on shipping either way. For exchanges, you will be responsible for the return shipping cost, but we will cover the cost to ship you the new item. 

Please Note: All sales are final on items from the Sale & Overstock section.  These items are non-returnable or exchangeable. Sorry, international orders cannot be returned or exchanged. Late returns, returns which are missing parts, damaged or not in resalable condition may be refused. We may charge a 20% restocking fee at our discretion. No refunds will be issued on items returned more than 30-days after receipt of the original order. 

How do I prepare an order for return/exchange?

Please pack up the items you wish to return/exchange, write the RA# somewhere on the outside of the box, include a copy of the receipt and return the items to the address listed below.  If you are reusing a box, please be sure to remove or black out any old shipping labels and barcodes. Please ship it via an insured carrier (UPS, USPS or FedEx).  Sorry, there are no refunds on shipping either way. Please be sure to keep your shipment receipt in case the package is damaged or lost.  

What if I received something as a gift? 

If you received an item as a gift, you will receive a gift certificate for the value of your return which can be used at any time toward a future purchase at gildentree.com.  The gift certificate will be mailed to you at the same address to which the order was shipped. (Don't worry - we won't let the gift giver know about your return.)

When should I get my refund?

We'll notify you via e-mail of your refund once we've received and processed the returned item. Your credit card will be refunded within 7-days of receipt of goods in our warehouse. If you purchased an item for less than the full price, or used a coupon code your refund will be the same amount you originally paid.   

When should I receive my exchanged item(s)?

Within 7-days of receiving your return, we will inspect it and pack up your exchanged items and ship them out as soon as possible. They will be shipped via either UPS Ground or USPS Mail so once it has shipped, you should receive it within 3-6 business days.

What is the Return Shipping Address?

Gilden Tree, Inc.
Attn: Returns Dept.
RA#____________
9203 J Street
Omaha, NE 68127